"Every staff member of Yongchengli follows the service policy of serving with integrity and a smile on behalf of customers, and works pragmatically and actively respects the rights and interests of customers.
Ⅰ. Insist on customer orientation
"Customer-centric" customer relations is the main objective of customer service. In the core values of the Hong Kong Winchelsea Group, "the customer is our partner forever" is placed at the forefront, and the Group's customer philosophy has been given a rich connotation.
Ⅱ. Highlight the details of the service, pay attention to the service connotation
Customer service is a process, from countless small, trivial, boring, single, repetitive collection of small things, but each detail and process are related to the customer, the customer's personal interests, personal feelings. Customer service is to do a good job of every little thing, every detail of the process, the little things as a big deal to grasp the details in exchange for customer satisfaction.
1、Responsible for customer integrity
2、Humane service
3、Commitment to the customer to do what we say
4、Information on construction in time
5、Value the experience of moving in
6、Pay attention to construction maintenance
7、Concerned about the interests of customer groups
Ⅲ. To ensure smooth communication and promote positive interaction
Emphasis on daily communication and service with customers, the customer is always the first, so we must pay attention to our customers, pay attention to their every need, every complaint, every word, through the service process complaints (suggestions) acceptance - disposal - feedback --- return visit, so that the customer's needs are met. To repeatedly and many times under the scene to understand the construction of the property project, to find the defects of the property.
Ⅳ. Establish the concept of service
In customer service work, the concept of service and service attitude is crucial. Sometimes more important than service skills, the service attitude itself is also a service skill, and is a very important and unique skill that can be felt by customers and clients at any time, with the right service concept and service attitude, in order to truly achieve customer and client-oriented, people-oriented, with "heart" service, sincere, warm and The smile comes from the heart, natural and fluent, in the smallest drops reflects the affection, humanity, passed to each customer, customers, mutual establishment of good communication, to reach understanding, trust, recognition.
